Skip to main content

Managed by Marriott

We have one simple goal…to maximize your financial performance. With nearly 100 years of hospitality experience, there's no other company like us in the business. We manage over 2,100 hotels in the MxM portfolio and have expertise running all types of hotels including luxury, premium, select, and all-inclusive brands across the globe. Developing a partnership with you and adding value to your investment are at the heart of MxM.

We want a management company we trust and who we can count on. That's why we selected Managed by Marriott to operate the Courtyard Avalon. They have the ability, talent and culture to maximize the value of our hotels. Due to that culture coupled with their scale and reputation, they can pull from an experienced talent pipeline and that directly leads to results. At this Courtyard, one of the biggest advantages of MxM was their sales and revenue management organization. The hotel was backed by an army of talented people who with a flip of a switch could activate all their sales channels. Their passionate teams truly care about the success of our hotel - from the customer experience to driving top and bottom line results.

– Jonathon Vopinek
CEO & President, White Label Asset Management

Brands We Manage

Aloft Providence
Aloft Providence

Provide Unmatched Expertise

MxM provides turnkey management services and has more than 65 years of strategic operational expertise. With that comes deep expertise and long-standing customer and industry relationships built on trust and a commitment to excellence. Our ethical approach to how we operate has made MxM one of the largest operators of hotels globally.
Our name recognition gives MxM the ability to attract and retain top talent. MxM has an associate retention rate ≈50% better than the industry average, providing owners a variety of benefits from cost savings to improved productivity.
New York Marriott Marquis
New York Marriott Marquis

Maximize Your Topline

We have an unwavering ability to drive topline results and RevPAR premiums. The competitive advantage of our MxM topline organization is the synergy between the Sales, Revenue Management and Marketing associates that creates and executes a MxM hotel's revenue strategy. Using our industry-leading revenue management tools, MxM leaders continually implement and refine strategies to increase rate and react immediately to changing market conditions.
We separate sales from service so on-property teams can focus on their guests, and we provide continuous staff coverage to capture the most leads. You get all the topline services with MxM and we customize the approach based on your unique needs.
The Ritz-Carlton, Baku
The Ritz-Carlton, Baku

Improve the Bottomline

The size and scale of MxM gives us stability and creates efficiencies and negotiating power that others can't match. We can quickly ramp up new hotels and plug them into the MxM system to grow revenue, drive occupancy and implement cost savings.
No other company understands and operates Marriott International brands like us. Who better to run your hotel than those who know the brands and the Marriott systems the best?
AC/Moxy Downtown Los Angeles
AC/Moxy Downtown Los Angeles

Deliver Results With Our Passionate People

We have a shared value with our owners to expect excellence. It's based on our history of Putting People First. Our deep-rooted culture and values are engrained in associates, which drives a passion to go above and beyond in our MxM hotels.
Many companies say it's their people that make the difference… we have the expertise and data to back that up. About 90% of our GMs grew their careers at MxM hotels. Our GMs are connected to a large network of highly experience leaders so you can get immediate solutions to even the most complex situations.

Case Studies

  • Customizing Sales Approach To Drive Group Business

    MxM began managing a new hotel in small downtown city that's primary source of revenue came from business travelers. Due to the pandemic, business travelers to the hotels dropped across the market. With over 20 years working for Marriott, the GM hired to run this hotel knew he wanted to customize the sales support for the hotel and shift share. Working with the owner and MxM Area Sales team, the GM hired an on-property Director of Sales.

    The hotel budgeted 3,000 group room nights and secured over 8,000 group room nights - a 265% increase over budget. Their creativity and passion shifted share from the competitors and drove F&B revenue by enticing locals to the venue through a variety of events every month. The property team was extremely aggressive in marketing the hotel and worked with many different social influencers establishing one of the most active social media presences for the brand.

    The ability to customize the sales model for this hotel and the leadership's operations and B&F creativity all contributed to its success.

    ADR Budget of $151.60 vs. actual of $172.21

    GOP 20% better than budget

    GSS Staff Service +10.2 higher than brand average

  • Bench Talent & A Customized Sales Strategy Delivers Results

    The ownership group acquired this already successful select brand hotel and brought in MxM to further drive results. The MxM team began preparing months before the transition to review the budget and find opportunities to improve the bottom and top line. Given Marriott's talent pipeline, the MxM GM quickly filled vacant positions even while the US experienced widespread staffing shortages. The above-property teams plugged the hotel into the MxM sales, marketing and revenue management model and with a skilled MxM GM at the helm who understands how to leverage the topline organization, the hotel quickly got to work on the tactics to drive occupancy and rate.

    The owner, GM and MxM Area Team partnered to customize the sales and marketing approach. The GM easily filled the on-property Sales Executive role with an experienced MxM sales team member with extensive knowledge of the market. The partnership with the owner and GM, along with the support she received from Marriott's corporate and above-property teams in topline, operations, finance and HR, led to a smooth transition and the hotel achieved proforma and budget across the board.

    In the first year with MxM, the hotel increased:

    Occupancy 70.3% to 76.5%

    ADR $132.02 to $172.97

    RevPAR Index 90.31 to 190.7

Previous Slide Next Slide